Store Policy

Customer Care

At Kleo, we are committed to providing an exceptional gifting experience from start to finish. Every box is assembled with care in Luxembourg, using only EU-certified, high-quality artisanal products.

We believe that great service is just as important as a beautiful gift. Our team is here to assist you before, during, and after your purchase — whether you have questions about products, delivery, or customisation. You can reach us anytime at hello@kleo.lu.

Orders & Minimums

We offer wholesale pricing for corporate and bulk orders starting from 100 units. For large-scale or repeat orders, we can discuss customised pricing, branding options, and delivery schedules to meet your business needs.

Wholesale Inquiries

Our standard minimum order is 20 boxes. If you require fewer, please contact us — we may be able to offer a tailored solution.

Payment Methods

PayPal and Stripe (secure online payment)

Bank transfer (invoice issued for corporate clients)

Major credit cards via our secure payment gateway

All payments must be completed in full before dispatch unless otherwise agreed in writing.

Privacy & Safety

We value your privacy. Any personal or business information you share with us will be kept strictly confidential and used solely to process your order and provide customer service.

All online payments are processed through secure, encrypted gateways to ensure your data remains safe.

No Returns Policy

Due to the nature of our products, which may include perishable food items and customised packaging, we do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us at hello@kleo.lu within 48 hours of delivery so we can arrange a replacement or suitable solution.

Payment Methods