Question 1

1. What is the minimum order quantity?

Accepted Answer

Our standard minimum order is 20 boxes.
 If you require fewer, we may be able to find a solution — please contact us at hello@kleo.lu with your request.

Question 2

2. Where do the products come from?

Accepted Answer

All products and individual items from our boxes are sourced from EU-certified, high-quality artisanal producers. Every box is carefully assembled in Luxembourg.

Question 3

3. How long does shipping take?

Accepted Answer

We will contact you to arrange the best shipping date and time to deliver your order straight to your door.

Question 4

4. How can I pay?

Accepted Answer

You can pay directly on our website via PayPal or Stripe. For corporate orders, we can issue an invoice for payment by bank transfer.

Question 5

5. Can you customise the boxes?

Accepted Answer

Yes — we can tailor contents, packaging, and branding to match your company’s needs and budget.

Question 6

6. Can I add a personalised card or message?

Accepted Answer

Yes — we can include printed cards with your chosen message inside each box.

FAQ

Frequently asked questions